Refund Policy

You are eligible for a full refund if you request it within 7 calendar days of your original purchase date. The purchase date is the timestamp on your LemonSqueezy receipt.

The 7-day window applies to all purchases, regardless of whether you have downloaded the product, opened it, or run it. We do not require you to prove that the product is broken or unusable - the guarantee is unconditional within the window.

To request a refund, send an email to hello@ideatwister.com with:

• Your order number (found in your LemonSqueezy receipt email)
• The email address used at checkout
• Subject line: "Refund Request - [your order number]"

You do not need to provide a reason. We will process your refund within 2 business days of receiving your request.

Refunds are processed via LemonSqueezy to your original payment method. Processing time depends on your card issuer - typically 3–10 business days to appear on your statement.

We refund the full $39 purchase price. Any Claude API charges you incurred while running the product are billed directly by Anthropic and are outside our control - we cannot refund those.

Upon processing your refund, your license to use IdeaTwister is revoked. Please delete the downloaded files from your machine. We trust our customers to do the right thing here - we don't have technical enforcement.

Refund requests submitted after 7 days of purchase are not eligible under this policy. However, if you have an exceptional circumstance (e.g. a billing error, duplicate charge, or a severe bug that makes the product completely non-functional), email us and we will review it on a case-by-case basis.

Questions about a refund? Email hello@ideatwister.com and we'll get back to you within one business day.